We had a walk-in guest in the hotel.
I went to the front desk to accommodate the guest. Our new branch manager was also on the front desk.
The guest inquired for the room rate and we gave her the hotel’s folio. She told us that our room rates are too expensive, also asked us for other hotels in the area, then after a minute she told us that she only had PHP 1000.00 in her.
The branch manager looked at me. I knew that he silently asking for my decision. I apologized to the guest for our rates were fixed and that was the hotel’s policy. He was still looking at me while the guest said her thanks and left.
The branch manager told me that he wanted to give the girl the room for PHP 1000 pesos because the hotel had no guest at the moment. He was just only waiting for my approval.
I told him that if we agree to give the room for PHP 1000.00, we were at a disadvantage. The profit that we supposed to accumulate from her would not be enough for the expense that we would get if I let him approve the guest’s request. He argued with me because he wanted the hotel to have a guest. He was still pushing his idea until I told him the factors why I didn’t agree to the girl’s request.
1.) The usage of electricity;
- the air condition
- charging of any electric devices (if the guests have laptop and others)
- the heaters etc.,
- WI-FI and cable
2.) The usage of water
3.) Hotel’s amenities
4.) The supposed profit that we should accumulate from real rate of PHP 2035.00.
Real rate = PHP 2,035.00
Request = PHP 1,000.00
Result = PHP 1,035.00
5.) Most of all, the free breakfast that exclusively given by the company to the guest per room.
We are greatly at disadvantage. The electricity bill was not that simple and economical especially the charges for air conditioner and heater. The water was okay but the free breakfast for PHP 1000.00 would be too bad for the hotel’s profit.
He looked at me as if I was talking in different language. He took so long to process what I said. After a while, he said I got my point.
I was so happy that the branch manager that always wanted to degrade me and sometimes laughing at my works even I was doing it right, looked at me like he was seeing me for the first time.
I am proud of myself today.